Don't Miss!

Support & Help

We're here to help you climb higher.

Contact us

Have a question, found a bug, or need help with a purchase? Email our team and we'll get back to you within 48 hours.

support@dontmiss.games

Frequently Asked Questions

How do I play?

Tap the colored button (Red, Blue, Yellow, Purple) that matches the next hold on the wall. Climb faster than your opponent within the time limit to win. On desktop you can use the keyboard keys A / S / D / F.

How does ranked matchmaking work?

You're matched against players of similar skill using an MMR (Matchmaking Rating) system. Winning raises your rank; losing lowers it. Win streaks earn bonus rating.

What are gems and how do I get them?

Gems are the premium currency used to unlock heroes, hold skins, and avatar frames. You can earn them through play or purchase gem packs in the in-app Shop.

I bought gems but didn't receive them.

Purchases are normally credited within a few seconds. If your gems haven't arrived, please fully close and reopen the app. If they still don't appear, email support@dontmiss.games with your account email and the approximate purchase time, and we'll restore them.

How do I restore my purchases?

Sign in with the same account you used to make the purchase. On iOS, your gem balance is tied to your game account, not the device — log in and your balance will sync automatically.

What are skills?

You can equip up to 2 skills before a match. Disrupt scrambles your opponent's upcoming holds; Shield protects you from being disrupted. Use them strategically to gain an edge.

How do I change my username or avatar?

Open Settings from the home screen. Your first name change is free; further changes cost gems.

How do I delete my account?

Email support@dontmiss.games from your registered address and we'll permanently delete your account and associated data. See our Privacy Policy for details.

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